Dedicated customer service professional with extensive experience in client retention, technical support, and relationship management across healthcare and telecommunications sectors. Skilled in CRM systems, communication, and sales techniques, committed to delivering high satisfaction levels and...
Expertise in assertive communication, empathetic support, and client retention strategies in diverse customer environments.
Proficient in operating CRM platforms and Microsoft 365 to track client interactions and streamline workflows.
Excellent in verbal and written communication, with advanced English proficiency (C1), facilitating effective client engagement.
Capable of assessing client needs, handling objections, and driving sales through consultative techniques.
Teleperformance Colombia S.A.S
Managed inbound and outbound calls for Optimum (U.S.) clients., Implemented retention, cross-selling, and customer loyalty strategies., Assessed client needs and offered personalized solutions., Consistently met retention and conversion KPIs., Operated CRM systems and digital management tools...
Sutherland Global Services (SGS Colombia Holding S.A.S)
Provided customer assistance and technical support for Humana healthcare users., Managed sensitive information under confidentiality and data protection policies., Guided clients on service processes, billing, and membership procedures., Achieved high customer satisfaction levels and reduced...
High School Diploma
Experienced in working collaboratively in dynamic environments, adjusting to new tools and customer scenarios.