Experienced logistics coordinator and customer service agent with a strong background in managing shipments, negotiating payments, and utilizing data analysis tools. Bilingual and detail-oriented.
Expert in managing shipments, coordinating interstate logistics, and maintaining communication with couriers.
Proficient in managing client inquiries, negotiating payment plans, and ensuring customer satisfaction.
Skilled in using Excel and Power BI for data analysis, reporting, and visualization to support decision-making.
Basic knowledge of programming and web technologies to support data management and automation tasks.
MACY’S COLLECTIONS
Managing delinquent accounts, Making outbound calls to clients, Negotiating payment plans, Ensuring successful collection of outstanding debts
SCOTIABANK
Assisting clients with their finances, Addressing inquiries regarding credit lines, Managing savings accounts, Handling mortgages, Providing information on debit and credit cards
LSS
Auditing invoices, Coordinating interstate shipments, Maintaining communication with couriers, Updating shipment statuses
HIGH SCHOOL DIPLOMA
TECHNOLOGIST IN LOGISTICS PROCESS COORDINATION
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