Economist with experience across food service, customer support, and finance, demonstrating versatile administrative and interpersonal skills.
Utilized effective communication skills to troubleshoot, build rapport, and facilitate teamwork across roles.
Applied critical thinking and data analysis to monitor inventory, billing, and customer interactions.
Provided technical and relationship support in call center and customer service roles, handling diverse inquiries.
Managed records, invoices, and billing operations, ensuring accuracy and efficiency.
LA ARTESANA CAFÉ - The Food & Beverage Administrative
Record-keeping, Invoices, Billing operations, Inventory and supplier management, Customer service, Marketing plan, Product control and rotation
ONE LINK BPO
Troubleshooting, Identify customer needs, Following scripts, Communication
TELEPERFORMANCE
Handling high call volumes, Providing technical support, Building customer rapport, Accurate data entry
IMAGINE EDUCATION
UNIVERSIDAD LA GRAN COLOMBIA
Diploma in Accounting
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Addressed customer needs and operational issues using critical thinking and adaptive approaches.
