Experienced project manager specialized in delivering technology projects.
Applied project management methodologies to oversee software development and implementation processes.
Led diverse teams of developers, designers, and analysts to achieve project goals.
Maintained regular communication with clients to ensure project requirements and expectations were met.
Participated in all phases of software projects from initiation to deployment.
Turbo Debt / Cyber City-Tijuana B.C
Skilled in evaluating clients' financial situations to recommend tailored debt solutions., Proven success in negotiating reduced debt settlements with creditors., Developed personalized repayment plans based on client needs and goals., Knowledgeable in debt settlement laws and ensuring adherence to regulations., Excellent at building rapport and providing ongoing financial guidance to clients.
E-hound Media- Tijuana B.C
Oversee daily operations for 30 TRS/ CSR agents, Supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness., Coordinate and motivate staff and evaluate performance with key metrics (accuracy, call-waiting time etc.), Liaise with clients for hiring, coaching and provide training to personnel to maintain high customer service standards., Prepare reports for different departments or upper management.
E-hound Media- Tijuana B.C
Covered manager when they're out of office, Communicate goals and targets with other teammates, Monitoring projects, Resolving conflict / Reporting, Time management and problem solving.
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E-hound Media- Tijuana B.C
Answer incoming calls and respond to customer's emails., Management and resolving customer complaints., Sell products and place customer orders in the computer system., Identify and escalate issues to supervisors., Provide product and service information to customers.
Cedars-Sinai The Angeles Clinic & Research Institute
Confirm patient benefits and insurance eligibility., Transferred insurance claims and billing data to billing software., Create both paper and electronic copies of documentation., Submission of CMS 1500 and UB-04 claims form to Medical, Medicare, HMO and PPO insurances with HCPCS and ICD9 coding.