Skilled in real-time communication coordination, medical and legal interpretation, and customer support. Proven ability to handle high call volumes and sensitive information, with a focus on accuracy and professionalism in diverse environments.
Managed multiple dispatch requests efficiently, ensuring timely and accurate communication in fast-paced settings.
Provided precise interpretation in medical, legal, and insurance contexts, adhering to confidentiality and professionalism.
Resolved customer inquiries with empathy and clarity, utilizing industry-specific terminology in complex cases.
Handled challenging interactions efficiently, ensuring customer satisfaction and issue resolution.
Globo Language Solutions
Coordinated real-time communication between multiple parties in time-sensitive situations., Managed high call volumes while maintaining accuracy, clarity, and professionalism., Prioritized urgent information and ensured correct message delivery under pressure., Maintained service quality standards,...
Bilingual Solutions
Acted as a communication bridge requiring continuous assessment of comprehension, tone, and clarity., Worked within structured processes, reporting performance and maintaining adherence to KPIs., Collaborated with supervisors and teams, demonstrating accountability and leadership behaviors.,...
Teleperformance
Provided accurate communication in sensitive medical contexts, requiring discretion and trust., Assessed cultural and emotional factors impacting communication effectiveness., Maintained professional standards, appearance, and conduct in video-based environments., Met productivity and quality...
Atlantic International BPO
Bachelor’s studies
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Maintained high service standards and adherence metrics in remote, fast-paced environments.
Delivered customer-focused solutions in structured service environments., Utilized problem-solving, empathy, and communication skills to resolve complex cases., Applied industry-specific terminology (medical, dental, insurance).
Sutherland Global Services BPO
Assisted customers with financial products, ensuring clarity and accuracy., Developed foundational skills in customer care, reporting, and professional communication.
