Dedicated professional with extensive experience in customer support, CRM management, campaign optimization, and administrative tasks. Skilled in bilingual communication and remote service delivery, committed to enhancing client satisfaction and operational efficiency.
Extensive experience assisting clients via phone, email, and chat; managing CRM data; and handling claims and queries across diverse industries.
Proficient in updating and maintaining client information, policies, and interactions within CRM platforms like AMS and HubSpot.
Managed digital advertising campaigns on Google Ads and Meta Ads, making strategic adjustments to improve performance.
Handled scheduling, document processing, data entry, and office support, ensuring smooth workflow and timely task execution.
Insurance Agency
Provided full back office support to licensed agents, allowing them to focus on growth., Managed and updated CRM (AMS platform) with client data, policies, renewals, and claims., Handled document processing, client communication, change requests, and follow-ups., Scheduled appointments, organized...
SEBPO BPO – CitrusAd
Started as AdOps Agent creating, managing and optimizing Ads campaigns., Promoted to Team Leader, coordinating tasks, leading meetings, and managing projects., Oversaw campaign performance, made strategic improvements, and trained new hires., Managed workflows using project management tools and...
Sykes BPO – Remote (USA account)
Assisted dental providers with insurance verifications, claims, and coverage updates., Provided detailed policy explanations and documentation., Maintained accurate call logs and customer data in CRM systems.
Teleperformance BPO – Remote (USA account)
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Provided bilingual support across multiple channels, enabling effective communication with diverse clients and stakeholders.
Handled package tracking, delivery status inquiries, and problem resolution., Provided clear and empathetic support to customers via phone and email., Maintained a high level of customer satisfaction and compliance with SLAs.
Avante Asesores Insurance Agency
Managed daily administrative operations, including data entry and client files., Maintained and updated the CRM system with policy and client details., Supported office staff in communication, appointment setting, and documentation.
