Experienced professional with a strong background in customer service, casino operations, and hospitality management. Proven ability to adapt to dynamic environments and lead service teams to high standards.
Handled customer inquiries, complaints, and satisfaction reviews across hospitality and cruise industries.
Performed dice dealing and adapted to fast-paced casino environment on cruise ships.
Led customer service teams, ensuring high standards and resolving complex issues.
Provided hospitality to restaurant clients, maintaining service standards.
NORWEGIAN CRUISE LINE HOLDINGS LTD
Maintained a perfect score in customer service reviews, Adapted quickly to the fast paced environment of a Casino at sea, Fostered a positive atmosphere at work and was actively sought by customers for my personality, Interpreted calls for customers of different cultures
ICETECH S.A.C.
Climbed the ranks from representative to manager of Customer Services, Learned the skills to solve complaints and questions about the products
EL BUZO RESTAURANT
Provided hospitality to our clients and ensured the standards of the establishment were always met
Cinematography
High-School
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