Alejandro - Customer Service & Operations Advisor with 5+ years in Client Support

Provided customer support for electric transportation users and medical service clients, resolving disputes and guiding service options.

Utilized CRM systems for tracking user cases, managing service requests, and monitoring performance metrics.

Supported internal teams with operational tasks, participated in process improvement meetings.

Strengthened skills in communication and teamwork through client interactions and collaboration with internal teams.

Reviewed and removed user-generated content that violated corporate and community guidelines., Supported internal teams with administrative and operational tasks., Participated in administrative meetings to suggest and implement process improvements., Strengthened skills in communication, teamwork,...

Managed inbound and outbound calls to promote and coordinate specialized medical services (primarily sleep studies)., Guided patients through service options, benefits, and coverage based on their insurance policies., Followed up on leads and consistently worked toward weekly sales and conversion...