Alejandro - Account Specialist with 5+ years in Customer Service and Sales

Medellín, Antioquia, Colombiaen

Developed comprehensive understanding of sales, collections, and customer care, contributing to departmental goals.

Provided real-time support via live chat, resolving technical and account-related issues effectively.

Published on CazVid

Summary

Experienced in customer support, sales, and team leadership across diverse industries, with a proven ability to enhance operational effectiveness.

Key Achievements

Progressed from waiter to manager through demonstrated leadership and positive attitude, implementing operational improvements.

Skills

Customer SupportAdvanced

Delivered real-time customer support and resolved technical issues efficiently.

Sales & CollectionsIntermediate

Gained experience in sales and collections, contributing to organizational revenue goals.

Leadership & Team ManagementIntermediate

Managed team operations, promoted a healthy work environment, and implemented process improvements.

Communication SkillsExpert

Demonstrated excellent communication skills in customer interactions and team leadership.

Logistics Management

Experience

Account Specialist

Rhythm Energy (Blu Power)

09/2023 - 09/2025

I possess extensive experience in Sales, Collections, and Customer Care, which has provided me with a well-rounded understanding of multiple business areas. This broad perspective has enabled me to consistently deliver strong performance and contribute effectively to organizational goals.

Costumer Service Agent

Concentrix/kaizen

06/2025 - Present

Provided real-time customer support via live chat for Betano, Kaizen Gaming’s leading sports betting and online casino platform. Handled inquiries efficiently, resolved technical and account-related issues, and ensured a seamless user experience. Demonstrated proactivity, clear communication, and...

Manager

Toscana

11/2017 - 12/2020

I started as a waiter and gradually advanced to manager due to my leadership skills and positive attitude towards my work. I promoted a healthy work environment and implemented new ideas to improve the effectiveness of our operations.