Alejandra - HR Support Specialist with 5+ years in HR, training, and customer service

Tegucigalpa, Francisco Morazán Department, Hondurasen

Provided comprehensive HR support including policies, payroll, and employee well-being at Ibex Honduras.

Designed and facilitated training programs to enhance employee skills and engagement at Herdz de Honduras.

Published on CazVid

Summary

Experienced in HR support, payroll management, training design, and customer service across diverse sectors including HR, retail, and commerce.

Key Achievements

Supported logistics and customer service tasks in delivery and pickup operations at Startek.

Skills

HR Support & Case ManagementAdvanced

Handled employee inquiries, case tracking, and compliance in HR processes.

Payroll & Benefits AdministrationAdvanced

Processed payroll discrepancies, managed benefits, and supported payroll administration tasks.

Training & Employee EngagementIntermediate

Designed, conducted, and evaluated training programs, workshops, and manuals.

Customer Service & SupportIntermediate

Assisted customers in order processing, delivery coordination, and issue resolution via multiple platforms.

Recruitment & Talent Development

Experience

DLS Team Agent – HR Department

Ibex Honduras

Nov 2024 - Present

Provided HR support on policies, payroll, and benefits., Managed employee inquiries on contracts, compensation, and well-being programs., Processed leave requests, payroll discrepancies, and benefits administration., Tracked and escalated employee-reported cases while ensuring data compliance.

HR Training Assistant

Herdz de Honduras

Jan 2018 - Jan 2021

Designed and conducted training programs, workshops, and manuals., Assessed employee skills gaps and tailored training content accordingly., Scheduled training sessions and ensured high engagement.

Support Assistant – Walmart Delivery &amp; Pickup

Startek

Jan 2021 - June 2021

Assisted customers with order processing and delivery coordination., Resolved issues related to missing or damaged products., Provided customer service via phone and online platforms.

HR Intern

Chamber of Commerce &amp; Industry of Tegucigalpa

July 2023 - Sept 2023

Conducted psychometric evaluations and prepared reports., Assisted in recruitment, resume screening, and job fairs., Performed socioeconomic studies and home visits.