We are seeking a highly skilled Workflow Integration Specialist to join our dynamic team in Sydney, New South Wales, Australia. As a vital part of a growing mid-sized technology company, this full-time position offers an opportunity to enhance our operational workflows through strategic integration and automation. This role is critical in driving efficiency and effectiveness, ultimately impacting our ability to provide exceptional service to our clients.

Key Responsibilities

Design and implement integration solutions to streamline workflows across various systems.
Automate repetitive tasks and processes, enhancing operational efficiency.
Analyze existing workflows, identify areas for improvement, and develop actionable plans.
Collaborate with cross-functional teams to gather requirements and ensure integration aligns with business needs.
Provide technical support and troubleshooting for integration-related challenges.
Document integration processes, workflows, and updates to ensure knowledge sharing within the team.
Monitor and evaluate the effectiveness of integrations post-implementation to measure success metrics.

Required and preferred qualifications

Strong expertise in workflow integrations, API connectivity, and automation architecture
Experience integrating business applications using REST APIs, webhooks, middleware, and third-party connectors
Knowledge of workflow routing logic, conditional triggers, approval chains, and data mapping
Hands-on experience with workflow platforms like Kissflow, Cflow, Pipefy, Zoho Creator, or similar tools
Familiarity with integration tools such as Zapier, Make, Power Automate, or native integration frameworks
Understanding of JSON, API authentication methods, and system-to-system communication
Ability to troubleshoot integration issues and optimize workflow performance
Strong analytical, documentation, and problem-solving skills
Good communication and stakeholder management skills
Understanding of AI-powered workflow integrations or intelligent automation is an added advantage

This role involves working closely with project managers, software developers, and operational staff to ensure the seamless execution of integrations. You will report directly to the Integration Manager, who will guide your professional growth and project involvements. Team-oriented interactions are encouraged, facilitating a collaborative environment where shared learning thrives.

The Workflow Integration Specialist will benefit from a culture that promotes growth and innovation, providing opportunities for professional development and advancement within the company. Our modern workplace offers competitive salaries and benefits, fostering a positive atmosphere where ideas can flourish and contribute to our collective success.

Common tools in this field include various integration platforms, workflow automation software, and data analysis tools. The team structure is collaborative, ensuring you can leverage expertise from various departments, allowing for a holistic approach to solving complex integration challenges.