Join our dynamic team as a Part-Time Customer Service Associate in the vibrant city of Malatia-Sebastia, Yerevan, Armenia! We are a growing company dedicated to providing exceptional service to our customers. As a key player in our customer support operations, you will have the opportunity to make a positive impact on our clients' experiences, ensuring they receive the assistance they need with a friendly approach in a fast-paced work environment.

Key Responsibilities

Provide excellent customer service by answering inquiries via phone, email, and chat in a timely manner.

Assist customers with product information, orders, and returns while ensuring accurate data entry.
Resolve customer complaints and issues with professionalism and empathy.
Manage time effectively to handle multiple customer interactions simultaneously.
Document customer interactions and feedback for continuous improvement.
Collaborate with team members to share insights and enhance service quality.
Participate in training sessions to improve skills and product knowledge.

Required and Preferred Qualifications

High School Diploma or equivalent.
Strong communication skills to effectively engage with customers.
Excellent time management abilities and organizational skills.
Experience in customer service is preferred but not mandatory.
Familiarity with customer relationship management (CRM) software is a plus.
Ability to work flexible hours to accommodate varying workloads.

In this role, you will work within a supportive team structure where collaboration is key. You will report directly to the Customer Service Manager and engage with other departments to address customer needs effectively. Cross-functional cooperation with sales and logistics teams will ensure a seamless customer experience.

We are committed to fostering a friendly and supportive company culture that encourages growth and development. As a part-time team member, you will have access to various benefits including competitive compensation, flexible working hours, and opportunities for professional development. Join us and be part of a modern workplace where your contributions are valued!