We are seeking a dedicated IATA Travel Counter Staff member to join our team in Sharjah, UAE. Our company operates in the bustling travel and tourism industry, catering to a diverse clientele with a focus on providing exceptional travel services. As part of our full-time team, you will work in a dynamic environment where customer satisfaction is our primary goal. Your contribution will directly impact the ease and enjoyment of our clients' travel experiences.

h3>Key Responsibilities

Assist customers with travel inquiries, providing detailed information about ticketing and travel options.
Process travel bookings and reservations efficiently while ensuring compliance with IATA regulations.
Handle customer service interactions, addressing client concerns and resolving issues in a timely manner.
Provide accurate quotes and fare comparisons for various travel routes and itineraries.
Prepare and issue travel documents for customers, ensuring all paperwork is complete and error-free.
Collaborate with other team members to manage travel operations effectively and enhance service delivery.
Maintain up-to-date knowledge of travel industry trends and promotions to assist clients effectively.

Required and preferred qualifications

High School Diploma or equivalent educational background.
Proven experience in ticketing and travel operations.
Strong customer service skills with the ability to communicate effectively.
Familiarity with IATA practices and travel software tools.
Experience in a fast-paced environment is preferred.
Relevant certifications in travel or hospitality are a plus.

Our team consists of dedicated professionals who work collaboratively to provide the best customer experience. You will report directly to the Travel Counter Manager and have strong interactions with the sales and customer service teams.

Collaboration is vital in our roles as you will be working alongside travel consultants, operations staff, and external partners to ensure seamless service for our clients.

We are committed to fostering an engaging and supportive workplace culture. You will have ample growth opportunities as we invest in your professional development, providing training programs and workshops tailored to enhance your expertise in the travel industry. Employees enjoy modern workplace benefits including flexible hours and a supportive team environment, ensuring a healthy work-life balance.

Join us in making travel accessible and enjoyable for everyone!