We are seeking a dedicated and professional IATA Travel Counter Staff to join our growing team in Sharjah, UAE. As an integral part of our travel agency, you will play a crucial role in providing exceptional service to our clients by assisting them with their travel needs. We pride ourselves on creating a collaborative work environment that fosters both personal and professional growth while having a positive impact on our customers' travel experiences.

Interested candidates kindly share your Resume on whatsapp +918714835873

Note: IATA certification is mandatory for this job role.

Key Responsibilities

Assist customers at the travel counter with inquiries related to travel destinations, packages, and ticketing.
Utilize IATA systems to book, modify, and cancel travel reservations.
Prepare and process travel documentation including tickets, itineraries, and travel insurance.
Provide information on travel restrictions, passport, and visa requirements.
Handle customer complaints and resolve issues efficiently to maintain client satisfaction.
Maintain accurate records of transactions and ensure compliance with industry standards.
Collaborate with team members to enhance service quality and share best practices.

Required and preferred qualifications

High School Diploma or equivalent is required.
Proficiency in IATA systems and understanding of travel documentation.
Excellent communication and customer service skills.
Relevant certifications in travel and tourism would be an advantage.
Prior experience in a similar role is preferred, with 1-2 years of experience in the travel industry.

Our team structure consists of experienced travel agents and customer service professionals collaborating closely to enhance customer experiences. You will report to the Travel Agency Manager and work alongside a dynamic team dedicated to providing top-notch service.

Cross-functional collaboration with marketing and customer relations teams will also be encouraged to ensure seamless service delivery. In addition, you will have opportunities to participate in agency training programs.

Growth opportunities within the company include potential advancement to a senior travel consultant position, offering increased responsibilities and benefits. Our vibrant company culture promotes teamwork, innovation, and a commitment to excellence, making for an enjoyable workplace. Employees also benefit from modern workplace amenities and ongoing professional development to sharpen their skills and grow within the industry.

Join us and be part of a company that values its employees and recognizes their contributions to our collective success in the travel industry.