Job TitleRemote IT Support Specialist - Talent PoolLocationRemote | MexicoOpportunity typeThis is a Sagan talent pool for anticipated opportunities over the next month. It is not a confirmed immediate vacancy with one employer. We will consider your experience for relevant future client opportunities and confirm the actual duties, compensation, schedule and availability before any engagement. Applying does not guarantee an interview, placement or employment.Company OverviewSagan connects international talent with US-based businesses, supporting executives and teams with experienced remote professionals.Work ScheduleUS business hoursContractor NoteNOTE: INDEPENDENT CONTRACTOR POSITIONPosition OverviewKeep users and systems supported through structured troubleshooting, accurate ticket records and clear technical documentation.You do not need to cover every specialty. Tell us which responsibilities you have owned and where you are strongest.Key ResponsibilitiesInvestigate user or system issues and record the steps taken.Resolve support requests within your access and expertise.Maintain user or system configurations in your selected track.Escalate complex issues and document repeatable solutions.Qualifications2+ years of relevant professional experience.Clear written and spoken English and careful attention to detail.Practical experience with help desk, operating systems, user administration and technical support tools.Examples of work you have personally handled in your selected specialty.Availability for US business hours and an independent contractor engagement.Nice-to-HavesExperience supporting US-based clients or teams and familiarity with the industry you would support. These are preferences, not requirements for every opportunity.CompensationCompensation will be confirmed for each genuine opportunity. No salary or start date is promised by joining this talent pool.Resume Submission GuidelinesApply with your English resume and relevant experience through this listing.How to ApplyApply through this CazVid listing. By applying to this explicitly labelled talent pool, you request consideration for relevant future opportunities in this role family. This is separate from a specific current vacancy.