ABOUT US : Limitless Roofing is a Vernon, Connecticut-based residential roofing contractor committed to transforming the homeowner experience through quality craftsmanship, honest communication, competitive pricing, and outstanding service. Specializing in roofing, gutters, and siding, the company serves Vernon and surrounding communities with a lean, technology-supported approach that emphasizes rapid response, full transparency, and guaranteed satisfaction.Note: This position is open to candidates currently living the United States. A full-time Customer Service Specialist role serving customers in the United States. The position offers compensation of $38 per hour and requires a high school diploma or equivalent. The role focuses on customer communication, attentive listening, problem solving, conflict resolution, and use of CRM and customer support software.Key ResponsibilitiesCommunicate with customers using clear and professional communication.Address customer questions, concerns, or issues with a calm, solution-oriented approach that upholds the company’s zero-pressure and satisfaction-guaranteed standards.Maintain accurate customer records, project notes, and communication logs in the company’s systems.Serve as a helpful liaison between customers, Customer Consultants, production teams, and leadership to ensure smooth handoffs and timely updates.Listen actively to understand customer needs and concerns.Apply problem-solving skills when addressing customer issues.Use conflict-resolution skills in customer interactions.Work with CRM and customer support software.Perform general administrative support tasks related to customer service operations as needed.Uphold confidentiality, accuracy, and professionalism in all customer interactions and documentation.Support the preparation and delivery of detailed, itemized proposals and assist customers with questions about materials, scope of work, and the e-signature process.Required Qualifications 1–3 years of customer service, administrative support, or client-facing experience preferred (experience in home services, construction, or a similar field is a plus).Strong verbal and written communication skills with a friendly, professional, and patient demeanor.Excellent organizational skills and attention to detail.Comfortable using phones, email, basic computer systems, and learning new software or virtual tools.High school diploma or equivalent required; associate degree or relevantAbility to multitask, prioritize, and remain calm under moderate volume or time-sensitive situations.Reliable, trustworthy, and aligned with values of integrity, transparency, and customer care. Note: This position is open to candidates currently living the United States. Employment type: Full-timeLocation: United StatesCompensation: $38 per hour