We are seeking an Account Manager / Retention Manager to support clients across LATAM. The role focuses on client retention, activation, and reactivation through outbound communication and relationship management. It requires Spanish fluency, English at B2 level, and knowledge of trading products and client-management systems.Key ResponsibilitiesCommunicate with clients through outbound outreach.Manage client relationships with a focus on retention.Support client activation and reactivation.Use CRM and telephony systems in client-management activities.Apply knowledge of trading instruments, leverage, margin, spreads, and order types in client interactions.Required and Preferred QualificationsSkills in client retention, activation, and reactivation.Experience with outbound client communication and relationship management.Familiarity with CRM and telephony systems.Trading experience.Knowledge of trading products, including instruments, leverage, margin, spreads, and order types.Spanish fluency and English proficiency at B2 level.No specific degree requirement; relevant client-retention or sales experience is preferred.Role DetailsEmployment type: Full-timeCompensation: up to USD $2,500 per month