We're looking for an experienced Healthcare Virtual Assistant to support a US-based mental health practice. The ideal candidate has hands-on experience working with a US healthcare or mental/behavioral health practice and is confident managing both patient-facing communication and administrative workflows.SimplePractice experience is required.Key ResponsibilitiesRespond to patient calls, messages, and callback requests in a professional and compassionate mannerSchedule, reschedule, and coordinate appointments for multiple therapists/providersVerify patient insurance eligibility, benefits, and coverage detailsProcess, review, and submit insurance claims through SimplePracticeMaintain accurate patient records and ensure information is updated appropriatelyMonitor and manage administrative tasks within SimplePractice and other practice systemsAssist with patient intake, forms, and other front-office administrative processesCoordinate with therapists, providers, and internal team members to support smooth daily operationsHandle routine patient communications while maintaining confidentiality and professionalismProvide general administrative support to the mental health practice as neededRequirementsPrevious US healthcare or mental/behavioral health experience is requiredHands-on experience using SimplePractice is requiredExperience supporting a US-based healthcare, mental health, behavioral health, therapy, or private practice settingStrong understanding of healthcare administrative workflowsExperience with appointment scheduling and patient communicationFamiliarity with insurance verification and claims processingExcellent written and verbal communication skillsStrong attention to detail and ability to handle confidential patient informationComfortable working independently in a remote environmentReliable internet connection, computer, headset, and webcamAbility to work hours aligned with the client's US time zoneTo apply, please submit your application in CazVid.