Join our team as a German Bilingual Customer Technical Support Representative in Taytay, Calabarzon, Philippines. This full-time position offers an opportunity to work in a supportive environment where your skills in customer service and fluency in German will have a significant impact on our clients' satisfaction. You will be part of a dedicated team focused on delivering exceptional technical support.Key ResponsibilitiesProvide technical support to customers via phone, email, and chat in German.Assist customers with troubleshooting and resolving issues efficiently.Document customer interactions and technical issues in the support system.Collaborate with team members to share knowledge and improve support processes.Participate in training sessions to stay updated on product features and customer support practices.Maintain a high level of customer satisfaction by ensuring prompt and effective solutions.Gather customer feedback to help improve products and services.Required and preferred qualifications1yr experience in German Bilingual TSRFluency in German and English is mandatory.Strong customer service skills are essential.Experience in a technical support role is preferred.Familiarity with customer support software and tools is a plus.A minimum of 1-2 years of experience in customer service is desirable.This position involves working closely with other technical support representatives and may require collaboration with cross-functional teams to resolve complex issues. You will report directly to the Customer Support Manager, who will guide your development within the team.In this role, you will have the chance to further develop your technical skills while supporting our customers. The work environment is conducive to growth, encouraging professional development and learning opportunities in a collaborative setting.