Join Our Team!Patient Concierge / Front Desk CoordinatorLocation: Modern Medical Spa & Wellness CenterLocation: Greenvale, New York 11548, United StatesCompensation: $25/hourAbout UsWe are a luxury medical spa and wellness center committed to helping clients achieve their highest level of beauty, vitality, and balance—inside and out.We offer cutting-edge aesthetic and wellness treatments in a serene, supportive environment. As the first point of contact, our Patient Concierge plays a critical role in setting the tone for a warm, professional, and personalized client experience.About the RoleThe Patient Concierge / Front Desk Coordinator is the face of our practice. This high-touch, client-facing position combines exceptional hospitality with efficient front desk operations to ensure every guest feels welcomed, informed, and cared for throughout their visit.The ideal candidate is warm, polished, organized, and confident communicating with clients while managing multiple priorities in a fast-paced environment.Key ResponsibilitiesClient ExperienceWarmly welcome and engage all clients, creating a calm, inviting, and luxurious atmosphere.Provide seamless check-in and check-out experiences.Review treatment details and answer client questions professionally.Maintain a clean, organized, and elevated reception area.Ensure every client interaction reflects our commitment to exceptional service.Scheduling & CommunicationSchedule, confirm, and manage appointments via phone, email, and text.Utilize practice management and scheduling software to maintain an organized calendar.Handle appointment changes, cancellations, rescheduling, and waitlists.Respond promptly, professionally, and courteously to all client communications.Front Desk & Administrative OperationsProcess payments and manage invoicing.Maintain accurate client records and documentation.Ensure all required forms, waivers, and consents are completed before services.Coordinate seamless patient flow between the reception area and treatment rooms.Support the clinical and aesthetic teams with daily front desk operations.Client Engagement & SalesEducate clients about services, promotions, memberships, and loyalty programs.Provide clients with appropriate post-care information and instructions.Support retail sales by making informed recommendations for skincare and wellness products.Identify opportunities to enhance the client experience and encourage repeat visits.Build strong, lasting relationships with clients through personalized service.What We’re Looking For1–2 years of experience in a front desk, concierge, hospitality, or client services role.Experience in a medical spa, wellness, beauty, healthcare, or luxury hospitality environment is preferred.Strong interpersonal, written, and verbal communication skills.Professional appearance, demeanor, and presentation.Exceptional attention to detail and organization.Ability to multitask while remaining calm and composed in a dynamic, client-centered environment.Comfortable learning and using CRM, scheduling, and practice management software.Experience with Aesthetic Record, Vagaro, or similar platforms is a plus.A genuine passion for hospitality, wellness, beauty, and creating exceptional client experiences.Specific RequirementsCustomer Service: Demonstrated experience providing high-level, personalized customer service.CRM: Comfortable working with CRM, scheduling, or practice management systems.Sales Experience: Previous retail, service, or client-facing sales experience preferred.Join Our TeamIf you are polished, personable, detail-oriented, and passionate about delivering an exceptional luxury experience, we would love to hear from you.Compensation: $25/hourLocation: Greenvale, NY 11548Job Type: Full-time