The IT Support Specialist will play an essential role in ensuring reliable and efficient IT services across the organization. Working in a full-time capacity, this position is focused on providing technical support to users within the United States. The IT Support Specialist will directly impact the operational effectiveness by resolving technical issues and enhancing the user experience. Key Responsibilities Provide technical troubleshooting support across various operating systems. Assist users in resolving hardware and software issues via phone, email, and in-person. Document support requests and track resolution progress in the helpdesk system. Install and configure computer systems and applications for users. Maintain an inventory of IT assets and ensure proper licensing compliance. Provide training to users on software applications and IT best practices. Collaborate with the IT team on system upgrades and new installations. Required and preferred qualifications Bachelor's degree in Computer Science or related field. Technical troubleshooting skills. Customer service skills. Knowledge of operating systems. Experience in a similar IT support role is preferred but not mandatory. Relevant certifications in IT support are an advantage. The role involves collaboration with various team members including IT management, fellow support staff, and other departments to ensure smooth operation of IT systems. The position typically reports to the IT Manager and may involve coordination with external IT vendors as needed. This position offers a competitive compensation structure of $60,000 per year and may present opportunities for professional growth and development in the IT field.