We are seeking a dedicated Customer Service Representative (Non-Voice) to join our team in Davao City, Davao Region. In this full-time role, you will play a crucial part in enhancing customer satisfaction and providing excellent service. The work environment is collaborative, and you will have a direct impact on ensuring that customer inquiries are addressed effectively and efficiently.Key ResponsibilitiesRespond to customer inquiries via non-voice channels, ensuring a timely resolution.Provide assistance in navigating our services and troubleshooting common issues.Document customer interactions and maintain accurate records of inquiries and resolutions.Collaborate with team members to handle complex customer issues and share best practices.Engage in regular training sessions to stay updated on product knowledge and customer service practices.Monitor customer feedback to identify areas for service improvement.Assist in developing customer service scripts and guidelines to enhance support processes.Required and Preferred QualificationsHigh school diploma or equivalent.Excellent communication skills to effectively convey information to customers.Strong customer service orientation with a genuine desire to help others.Problem-solving skills to address customer concerns promptly.Basic computer skills, allowing for efficient use of customer management software.Ability to work collaboratively in a team environment.Employees will enjoy growth opportunities as they build upon their skills in customer service. Our company fosters a supportive team culture where the impact of each role is recognized and valued. We aim to provide a professional development environment that encourages continual learning and improvement.The technical environment includes commonly used customer service tools and software to facilitate effective communication and service delivery. Team structure will consist of dedicated service representatives working under the supervision of a team lead. You will work closely with various departments to ensure a cohesive customer experience.