Join our dynamic team at FedEx as an Online & Field Work Associate in Statesville, North Carolina. As a critical member of our operations, you will be working in a fast-paced environment within a globally recognized logistics company known for its commitment to customer service and operational excellence. This full-time role offers you the chance to make a tangible impact on our customers and the efficiency of our delivery processes. Key Responsibilities Assist customers with inquiries on shipping services and provide product knowledge. Process shipments and ensure that all necessary documentation is complete and accurate. Engage with clients both online and in the field to enhance customer satisfaction and loyalty. Collaborate with team members to improve workflow and service delivery. Utilize technology and software systems to track and manage shipments effectively. Maintain a clean and organized workspace to adhere to safety standards. Participate in team meetings and contribute ideas for process improvements. Required and preferred qualifications High School Diploma or equivalent. Strong customer service skills with a focus on client satisfaction. Excellent verbal and written communication abilities. Familiarity with logistics or shipping processes is a plus. Basic proficiency with computer systems and software applications. Previous experience in a customer-facing role preferred, ideally 1-2 years. Certifications related to logistics or customer service are beneficial. Our company thrives on collaboration and teamwork. You will work alongside a dedicated group of professionals who are passionate about delivering exceptional service. You will report directly to the Operations Supervisor and have the opportunity to collaborate closely with various departments to streamline processes and enhance service delivery. We believe in nurturing our employees' growth through various training programs and career advancement opportunities. Our workplace culture is inclusive, supportive, and geared towards innovation. Alongside competitive pay, we offer benefits such as flexible schedules, professional development resources, and a rewarding work environment that values your contributions. Join us at FedEx, where your skills and passion for customer service will make a difference every day!