We're Hiring! Call Center Agent (CSR) — 15 OpeningsLocation: Remote (must be local to Mesa, AZ) — Training Onsite, then RemoteSchedule (post-training, EST): Mon–Fri 8am–8pm, Sat 9am–5:30pmJoin our client's Call Center team supporting shareholders, brokers, and institutional clients! Great opportunity for someone with strong customer service skills looking to grow in the financial services space.Job Duties:Answer inbound calls from shareholders and prospective shareholders with accuracy and professionalismEnsure account verification procedures are followedRespond to account/procedural inquiries — balances, closing prices, portfolio performance, quotesActively listen, probe for needs, and resolve client issuesMaintain shareholder accounts on internal systemsEscalate issues when necessary and keep management informed of client feedbackMake outbound follow-up calls as neededComplete ongoing training to stay current on financial markets and instrumentsMust-Have Skills:Strong verbal and written EnglishStrong keyboard/typing skills (formal training a plus)Proficient in MS Office (Word, Excel, PowerPoint)Strong problem-solving and analytical skillsCustomer-centric mindsetAbility to work accurately under pressureStrong team player with a sense of urgencyAdditional Requirements:Bachelor's degree or equivalent experience1-5 years of call center/customer service experience, ideally in Financial Services