We are seeking a dedicated customer service representative to join our team in Santiago de los Caballeros, Santiago Province, Dominican Republic. This full-time position plays a crucial role in delivering exceptional service to our customers, ensuring that their needs are met with professionalism and efficiency. You will be working in a supportive environment where your contributions can greatly impact customer satisfaction and loyalty.Key ResponsibilitiesRespond promptly to customer inquiries via phone, email, and chat.Provide accurate information about products and services to customers.Utilize CRM software to manage customer accounts and track interactions.Resolve customer complaints and issues with a focus on effective solutions.Collaborate with team members to enhance the customer experience.Maintain thorough knowledge of company policies and procedures.Document customer interactions and feedback to improve services.Required and Preferred QualificationsHigh School Diploma or equivalent.Excellent communication skills, both verbal and written.Customer-oriented mindset with a commitment to service excellence.Familiarity with CRM software is preferred.1-2 years of experience in a customer service role is advantageous.This role will involve daily interactions with customers, ensuring their questions and concerns are addressed efficiently. You will work collaboratively within a team environment, reporting directly to the Customer Service Manager. Success in this role will be measured by customer satisfaction ratings and the efficiency of service delivery.We are committed to fostering a positive and engaging workplace, where you can develop your skills and contribute to team goals. Join us to become a key part of our customer service team in Santiago!