Handle complex, escalated customer support tickets that require hands-on troubleshooting, API debugging, and AI-assisted resolution. Key Responsibilities: - Troubleshoot and resolve complex, escalated customer support tickets - Debug and trace REST API calls, JSON payloads, and HTTP errors - Use CLI tools and log analysis to identify root causes - Direct, ground, and verify AI tools (ChatGPT, Claude) in daily technical workflows - Own tickets end-to-end reproduce, investigate, resolve, or escalate with clear documentation Requirements: - 2+ years experience in Technical Support, Customer Support Engineering, QA, Sysadmin, or DevOps - Strong understanding of REST APIs, JSON, HTTP status codes, and CLI/logs - Hands-on experience using generative AI tools (ChatGPT, Claude) in technical work - Professional fluency in English (written and spoken) - Available to work 1:00 PM – 10:00 PM UTC (8:00 AM – 5:00 PM US Eastern) Nice to Have: Postman/curl experience, B2B SaaS or enterprise software support background, multi-product troubleshooting experience, developer-grade debugging skills.