We are seeking a motivated Bilingual Customer Service Advisor to join ourteam in Guadalajara, Jalisco, Mexico. In this full-time or part time, on-site position,you will provide exceptional customer support to English-speaking clients.Full paid training is provided from day one — no prior call centerexperience required.What we offer:- Up to $19,000 MXN/month (base salary + performance bonuses)- Biweekly pay- Legal benefits + medical insurance- Grocery vouchers + savings fund- Free parking on site- Indefinite contract, real job stability- Fast internal growth — promotions happen quicklyKey Responsibilities* Assist customers with inquiries and provide accurate information regarding products and services.* Resolve customer complaints and issues in a professional and timely manner.* Maintain a high level of customer service to foster positive relationships.* Document customer interactions and feedback for continuous improvement.* Collaborate with team members to ensure efficient service delivery.* Participate in training and meetings to enhance product knowledge and service skills.* Utilize problem-solving skills to address customer concerns effectively.Required and preferred qualifications* Fluent English (B2-C1) — you will support English-speaking customers directly.* You live in the Guadalajara metropolitan area (this is not a remote position).* Available Monday-Saturday.* 18 years of age or older, as required by Mexican labor law.* High School Diploma required (Bachillerato).* No prior experience necessary — full training provided.This role supports a collaborative team structure where you will report tothe Customer Service Manager. You will work closely with fellow advisorsand other departments to ensure the highest level of customer satisfaction.If you understood all of this, you already meet requirement #1.