NS WIRELESS is seeking a skilled Mobile Repair Technician to join our team in Houston, Texas. This full-time position requires expertise in mobile device repair and strong customer service skills. As a Mobile Repair Technician, you will play a crucial role in ensuring that our customers' electronic devices are functioning optimally, thereby having a direct impact on customer satisfaction and loyalty.Key ResponsibilitiesDiagnose and repair various mobile devices, including smartphones and tablets.Provide exceptional customer service by addressing and resolving customer inquiries and concerns.Test repaired devices to ensure all functionalities are restored.Maintain accurate records of repairs and inventory of parts used.Stay updated on the latest technology and repair techniques in the mobile device industry.Collaborate with team members to meet service targets and improve repair processes.Assist in training new staff on repair procedures and customer service practices.Operate the mobile repair unit for on-site corporate B2B client dispatches across Houston"Required and preferred qualificationsHigh school diploma or equivalent.Proficient in mobile device repair, with hands-on experience.Strong customer service skills to effectively communicate with clients.Texas Driver's License RequiredKnowledge of electronic components and their functionality.Additional certifications in mobile repair are a plus.Experience with repair tools and software relevant to mobile devices.A minimum of 1-2 years of experience in mobile device repair is preferred.The Mobile Repair Technician will be part of a dedicated team focused on repairing electronic devices efficiently while providing top-notch service to our customers. Team interactions are vital in fostering a collaborative environment aimed at meeting repair goals and enhancing customer experiences.Success metrics for this role include timely repairs, customer satisfaction ratings, and the ability to manage repair volume effectively. The position reports directly to the Service Manager and collaborates with both the customer service and technical teams to ensure a seamless service experience.