We are seeking a Norwegian-speaking Customer Service Representative to join our team in Barcelona, Catalonia, Spain. This full-time role requires a strong commitment to providing exceptional customer service. Your ability to communicate fluently in Norwegian and English will be essential to effectively assist our diverse clientele. You will play a crucial role in ensuring customer satisfaction and support, directly impacting the overall customer experience.Key ResponsibilitiesRespond to customer inquiries and resolve issues via phone, email, or chat in both Norwegian and English.Provide accurate information about products and services, assisting customers in making informed decisions.Document and track customer interactions in internal systems to ensure seamless follow-up and resolution.Collaborate with team members to improve service delivery and share best practices.Participate in training sessions to enhance product knowledge and customer service skills.Identify opportunities for process improvement to enhance customer satisfaction.Monitor customer feedback and report trends to management for further action.Required and Preferred QualificationsFluent in Norwegian (C2) and English (C1).High School Diploma.Prior customer service experience is preferred.The position will involve working closely with a diverse team of professionals who are also committed to providing excellent service. You will report to the Customer Service Manager and collaborate with various departments to ensure operational efficiency and customer satisfaction.In this role, you will engage with cross-functional teams, working alongside colleagues in support and operations, thereby contributing to a cohesive work environment focused on achieving collective goals.