We are seeking a dedicated and skilled Customer Service Representative to join our team in San Juan, Puerto Rico. This full-time position offers an opportunity to engage directly with customers, providing essential support and ensuring high-quality service delivery. As a Customer Service Representative, you will play a vital role in fostering customer satisfaction and loyalty.Key ResponsibilitiesRespond promptly to customer inquiries via phone, email, or chat.Assist customers with product information, billing questions, and technical issues.Maintain accurate records of customer interactions and transactions.Provide feedback on the efficiency of the customer service process.Collaborate with team members to resolve customer complaints and issues expediently.Regularly update customer account information in the company database.Participate in team meetings to discuss service improvements and customer needs.Required and preferred qualificationsHigh School Diploma or equivalent.Prior experience in customer service.Proficient computer skills and ability to use various software tools.Strong communication skills, both verbal and written.Relevant certifications in customer service are a plus.1-3 years of experience in a customer-centric role preferred.The ideal candidate will thrive in a collaborative environment, working closely with other customer service representatives and departments to achieve company goals. You will report to the Customer Service Manager and interact regularly with cross-functional teams to enhance the overall customer experience.As a Customer Service Representative, you will have the opportunity to develop valuable skills that can advance your professional journey in the customer service field.