We are seeking a dedicated and professional Senior Ticketing Executive to join our team in Surat, Gujarat, India. This full-time position is essential in providing efficient ticketing and reservation management services. Your expertise in this field will play a crucial role in enhancing customer satisfaction and operational efficiency.Key ResponsibilitiesManage and process ticketing requests for various travel arrangements.Ensure accurate and timely reservation handling to meet customer needs.Provide excellent customer service by addressing queries and concerns related to ticketing.Maintain up-to-date knowledge of travel regulations and ticketing policies.Collaborate with travel suppliers to secure the best deals and arrangements.Track and report reservation metrics to improve departmental efficiency.Assist in training new team members on ticketing procedures and systems.Required and preferred qualificationsRelevant diploma or degree in travel, tourism, business, or a related field is preferred.Strong ticketing and reservation management skills.Previous experience in a similar ticketing role is advantageous.The Senior Ticketing Executive will work collaboratively within a team environment, ensuring seamless operations through effective communication and coordination. You will have regular interactions with other departments to enhance service delivery and operational effectiveness.This role also involves reporting to the operations manager and closely working alongside travel consultants and customer service representatives to ensure a cohesive approach to client solutions.Effective collaboration across functions will be key in meeting overall performance goals, contributing to both individual and company success.