As a Customer Service Representative / Data Entry Clerk, you will play a crucial role in ensuring seamless communication with customers and accurate management of data entry tasks. Located in Queens, New York, this full-time position offers a unique opportunity to support a variety of customer needs while contributing to the efficiency of our operations.Key ResponsibilitiesResponding promptly to customer inquiries via phone and email.Accurate and efficient data entry to maintain updated records.Handling customer complaints and providing resolution in a professional manner.Updating and maintaining customer account information.Collaborating with team members to improve customer service processes.Generating reports based on customer interactions and data entry metrics.Assisting in the training of new staff on customer service protocols and data management.Required and Preferred QualificationsHigh School Diploma or equivalent.Excellent communication skills.Proficient in data entry and typing.Previous experience in customer service.Familiarity with data management software preferred.1-2 years of experience in a customer service or data entry role.In this role, you will have the opportunity to work closely with both customers and internal teams, ensuring that customer needs are met effectively while supporting organizational data management. You will report directly to the Customer Service Manager and collaborate with fellow representatives and data specialists to enhance customer satisfaction.This position fosters cross-functional collaboration, allowing you to interact with various departments involved in ensuring a high-quality customer experience.