This contract position for Enterprise Desktop Support is located in Santa Fe, New Mexico, United States. The role primarily focuses on providing technical assistance and support related to computer systems, hardware, and software for enterprise-level environments. As an integral part of the IT support team, your contributions will significantly impact operational efficiency and user satisfaction.Key ResponsibilitiesProvide support for Windows 10/11 operating systems to ensure optimal performance.Manage and troubleshoot Active Directory issues to maintain user security and access.Perform network troubleshooting to resolve connectivity issues.Respond to user inquiries and technical issues promptly and effectively.Document support activities and resolutions in a structured manner.Assist in the configuration and installation of new hardware and software.Collaborate with other IT professionals to identify and implement process improvements.Required and preferred qualificationsBachelor's Degree in Computer Science or a related field.Proficiency in Windows 10/11 support.Experience with Active Directory management.Strong skills in network troubleshooting.Previous experience in an enterprise IT support role is preferred.The role requires collaboration with various IT teams to ensure cohesive support delivery. You will report directly to the IT Manager and work closely with Network Engineers and Systems Administrators to align technical efforts.This position will involve working alongside cross-functional teams to resolve complex issues and will require timely communication to maintain service quality.