Are you looking for an exciting part-time opportunity in the heart of Kolkata? Join our dynamic team at Medi-Claim and Pension, a well-established organization dedicated to providing exceptional services in the healthcare insurance sector. As a part of our friendly and inviting work environment, you'll have the chance to make a meaningful impact by assisting customers with their healthcare needs. Your role will be pivotal in helping us provide clarity and support to those navigating their health insurance options.Key ResponsibilitiesEngage with customers through various communication channels to address inquiries effectively.Provide information about our services and guide clients through their insurance options.Assist in processing customer requests and resolve any issues promptly.Maintain accurate records of customer interactions and feedback.Support the team in achieving monthly targets by providing excellent customer service.Collaborate with team members to streamline processes and enhance service delivery.Participate in regular team meetings to share insights and strategies for improvement.Required and Preferred QualificationsHigh School Diploma or equivalent.Strong communication skills.Proven customer service experience.Familiarity with basic computer applications.Ability to work effectively in a team environment.Prior experience in a customer-facing role is a plus.A genuine interest in improving the customer experience.Your growth potential is limitless with us! At Medi-Claim and Pension, we believe in fostering a supportive company culture where every team member is valued. We offer a modern workplace equipped with the resources you need to succeed, as well as opportunities for professional development and skill enhancement.Our team operates using advanced customer service tools to ensure efficiency and effectiveness in our service delivery. You will work closely with other team members and report to the customer service manager, playing a vital role in cross-functional collaboration to enhance overall customer satisfaction.