As a Collection Officer at our esteemed organization based in Hābra, West Bengal, you will play a pivotal role in managing and collecting outstanding debts. This full-time position offers a dynamic work environment where you will be part of a dedicated team striving to maintain financial integrity while ensuring customer satisfaction. You will have a significant impact on the company by improving cash flow and contributing to overall financial health. Key Responsibilities Conduct outbound calls to customers to remind them of overdue accounts and secure payment arrangements. Maintain accurate records of interactions with customers and document all payment agreements. Negotiate payment plans that align with company policies while being sensitive to customer circumstances. Collaborate with other departments to resolve customer disputes effectively. Monitor accounts regularly to identify and act on payment delinquencies. Prepare and send detailed account statements to clients as needed. Report weekly on collections performance and provide feedback for process improvements. Required and Preferred Qualifications Bachelor's Degree in Finance, Business Administration, or a related field. Strong communication skills, both verbal and written. Familiarity with collection laws and regulations is preferred. Experience with debt collection software and tools. A minimum of 2 years of experience in collections or related roles is desired. In this role, you will collaborate closely with team members, including the finance department and customer service team, to ensure seamless communication and problem resolution. You will report directly to the Collections Manager and work as part of a cohesive team focused on achieving collective goals. Cross-functional collaboration with the sales and legal departments will be vital to your success. This position offers numerous growth opportunities as you develop your skills in negotiation and financial analysis. Our company culture promotes a supportive atmosphere where your contributions are valued. You will enjoy modern workplace benefits, which include flexible working hours and opportunities for professional development and training. We utilize common tools such as CRM systems, communication platforms, and reporting software to aid in your daily tasks, ensuring you are well-equipped for success.