We are seeking a dynamic and dedicated Customer Service Representative to join our team in Newtown, West Bengal, India. As a full-time team member, you will play a vital role in ensuring customer satisfaction, addressing inquiries, and providing support to our valued clients. This position is essential in maintaining the positive image of our organization and making a meaningful impact on customer experiences.Key ResponsibilitiesRespond promptly and effectively to customer inquiries via phone, email, and chat.Assist customers with product questions, order processing, and service troubleshooting.Resolve customer complaints and issues with empathy and professionalism.Document customer interactions and feedback accurately in our system.Collaborate with team members to ensure seamless customer service operations.Participate in training sessions to enhance product knowledge and customer service skills.Meet or exceed key performance metrics related to customer satisfaction and response times.Required and preferred qualificationsHigh School Diploma or equivalent required.Strong communication skills, both verbal and written.Experience in customer service or a related field preferred.Familiarity with customer service software and tools is a plus.Ability to handle multiple tasks and prioritize effectively.Knowledge of basic troubleshooting techniques.Positive attitude and a desire to help others.As part of our team, you will find numerous growth opportunities, including possibilities for career advancement and professional development. We pride ourselves on creating a positive company culture where collaboration and support are at the forefront. Additionally, we offer a modern workplace environment with a range of employee benefits that contribute to a balanced work-lifestyle.The Customer Service team utilizes various tools and software to enhance customer interactions and maintain efficiency. Our team structure is collaborative, allowing for open communication and support among all team members. You will report directly to the Customer Service Manager and have opportunities to interact cross-functionally with other departments, contributing to an innovative and effective service approach.