//Join our dynamic team as an On-Demand Service Provider in the bustling environment of New York City! As a freelance position, you'll have the flexibility to choose your hours while making a significant impact on our clients by providing exceptional service and support. We pride ourselves on fostering a friendly and approachable work environment, where your role directly contributes to our overall success.Key ResponsibilitiesEngage with clients to identify their needs and provide on-the-spot solutions.Communicate effectively to ensure client satisfaction and service quality.Assist in troubleshooting and resolving issues promptly to maintain service continuity.Document customer interactions and feedback for future reference and improvement.Collaborate with team members to share insights and best practices in service delivery.Participate in periodic team meetings to discuss performance metrics and areas for growth.Flexibly adapt to various tasks and responsibilities as directed by management.Required and preferred qualificationsHigh School Diploma or equivalent.Strong communication skills, both verbal and written.1+ year of experience in customer service or similar role.Familiarity with customer relationship management (CRM) software is a plus.Ability to work independently and manage time effectively.We offer excellent growth opportunities for our On-Demand Service Providers. As you gain experience and demonstrate your capabilities, there are pathways for you to expand your role within our organization. Our company culture is centered around collaboration, support, and mutual respect, ensuring that everyone feels valued and empowered.Experience the benefits of a modern workplace, including flexible working hours, competitive compensation, and the chance to develop professionally through various training programs. Join us and become a part of a team that truly cares about your success!Common tools in this field include mobile communication apps and service management software. You will be working within a small, dedicated team that encourages cross-functional collaboration and shares a commitment to excellence. Reporting directly to the Customer Service Manager, you will have the opportunity to contribute significantly to our client relationships and overall business success.