We are seeking a motivated International Voice Process Associate to join our dynamic team in Thāne, Maharashtra, India. This full-time role offers the opportunity to work in a vibrant and supportive environment where you can make a significant impact on our customer service experience. As a key member of our team, you will be responsible for delivering exceptional service to our international clientele, ensuring their needs are met with professionalism and efficiency.Key ResponsibilitiesHandle inbound and outbound calls from customers, providing assistance and resolving queries effectively.Maintain a high level of customer satisfaction through excellent communication and interpersonal skills.Document customer interactions and update records accurately in the database.Collaborate with team members to ensure all customer concerns are addressed promptly.Participate in training sessions to enhance your skills and knowledge about our products and services.Track and report on call metrics, striving for continuous improvement in quality and efficiency.Engage in regular feedback sessions with supervisors to assess performance and areas for development.Required and Preferred QualificationsHigh School Diploma or equivalent.Proven communication skills with the ability to engage and positively interact with customers.Previous experience in customer service or a similar role is preferred.Familiarity with call center software and tools is an advantage.Ability to work in a fast-paced environment and handle multiple tasks efficiently.Strong problem-solving skills and a proactive approach to addressing customer issues.Join our team and be part of a company that values growth and development. Our culture promotes teamwork and collaboration, allowing you to thrive both personally and professionally. We offer a modern workplace with competitive benefits, including opportunities for professional development and training to enhance your skills further. This is more than just a job; it's a gateway to a rewarding career in customer service.Our team consists of dedicated professionals who foster an environment of support and camaraderie. You will report directly to the Team Leader and collaborate closely with various departments to ensure a seamless customer experience. Join us and take the first step towards a fulfilling career in the International Voice Process!