We are seeking a dedicated and enthusiastic Ticketing Executive, Tour Executive, or Telemarketing Executive to join our dynamic team in Madurai, Tamil Nadu, India. This full-time position is ideal for candidates who are passionate about providing exceptional customer service and are eager to contribute to the success of our company in the travel and tourism industry. As a key player in our organization, you will have a direct impact on customer satisfaction and sales growth.Key ResponsibilitiesAssist customers with booking tickets for various travel destinations, ensuring a seamless experience from inquiry to purchase.Provide detailed information about tour packages and services to potential customers, highlighting features and benefits.Handle customer inquiries via phone, email, and in-person, maintaining a high level of professionalism and courtesy.Process sales transactions accurately and efficiently, ensuring compliance with company policies.Collaborate with the sales and marketing teams to promote ongoing campaigns and special offers.Maintain an organized database of customer interactions and feedback for continuous improvement.Meet and exceed sales targets and performance metrics to drive company success.Required and preferred qualificationsBachelor's Degree in a relevant field.Strong communication and interpersonal skills.Experience in ticketing, customer service, or sales is preferred.Proficiency in relevant software tools and Customer Relationship Management (CRM) systems.Ability to work in a fast-paced environment and multitask effectively.Minimum of 1-2 years of experience in a similar role is advantageous.Join a vibrant team that values collaboration and innovation in the fast-paced travel industry. Our company understands the importance of a supportive work environment, offering growth opportunities for professional development. Our culture emphasizes teamwork, flexibility, and a commitment to delivering outstanding customer experiences.We provide a modern workplace with competitive benefits, comprehensive training, and opportunities for advancement.Common tools in this field include ticketing software and CRM systems. The team structure consists of customer service representatives, sales executives, and team leads, reporting to the Sales Manager. Cross-functional collaboration is encouraged to enhance service delivery and streamline processes.