Join our dynamic team as an UpLevelRewards Associate at Costco in New York City! In this full-time position, you will play a crucial role in enhancing customer satisfaction and driving engagement. Our company prides itself on fostering a friendly and engaging work environment, where team members can thrive and contribute meaningfully. As an UpLevelRewards Associate, you will have a direct impact on our members' experiences and loyalty, making your role vital to our success.Key ResponsibilitiesProvide exceptional customer service by addressing inquiries, resolving issues, and assisting members with their needs.Engage in meaningful conversations with members to enhance their understanding of UpLevelRewards program benefits.Process membership applications and manage rewards program enrollments efficiently.Assist in coordinating promotional events and activities to boost customer engagement.Collaborate with team members to meet and exceed service goals while maintaining high standards of performance.Record and analyze customer feedback to help improve service delivery and member satisfaction.Participate in ongoing training and development to ensure a thorough understanding of products and services offered.Required and preferred qualificationsSome college experience preferredStrong customer service skills with proven ability to engage with members positivelyExcellent communication skills, both verbal and writtenFamiliarity with customer relationship management (CRM) software is a plusAbility to work effectively in a team-oriented environmentFlexible availability, including weekends and holidaysAs an UpLevelRewards Associate, you will work closely with a supportive team and report directly to the Customer Service Manager. Our collaborative environment encourages open communication and sharing of ideas to elevate our service delivery continuously.We believe in investing in our team members' growth, offering various professional development opportunities. Our company culture celebrates inclusiveness and teamwork, ensuring that every voice is heard. Enjoy a modern workplace benefit package that includes competitive compensation, employee discounts, and a positive work-life balance.