As an Appliance Service Technician, you will play a crucial role in our team, ensuring that the appliances in our clients' homes are functioning optimally. Located in Gorakhpur, Uttar Pradesh, India, you will be part of a growing company known for its commitment to quality service. The work environment is dynamic, requiring a mix of technical skills and customer service excellence. Your contributions will directly impact customer satisfaction and the overall performance of the company. Key Responsibilities Perform regular maintenance and inspections on various appliances to ensure they are operating efficiently. Diagnose and repair appliance malfunctions, including electrical and mechanical issues. Install new appliances, ensuring they meet safety protocols and manufacturer specifications. Provide exceptional customer service, addressing client inquiries and concerns during service calls. Keep detailed records of all repairs and maintenance work performed, as well as inventory of parts used. Collaborate with the customer service team to schedule appointments and follow up on service requests. Stay updated with the latest technological advancements in appliances and repair techniques. Required and Preferred Qualifications High School Diploma or equivalent. Proven experience in appliance repair, installation, or maintenance. Strong knowledge of electrical systems, plumbing, and appliances. Industry-standard certifications related to appliance service are preferred. Familiarity with common repair tools and software used in appliance diagnostics. At least 2 years of relevant experience in a similar role. Our company values teamwork and strives to create a supportive environment where every team member can contribute and grow. You will be joining a structure that promotes collaboration with both technical staff and customer service representatives, enhancing the overall customer experience. Reporting to the Service Manager, you will work closely with a skilled team of professionals who share your passion for quality service and satisfaction. We emphasize cross-functional collaboration, ensuring that you have regular interactions with other departments, such as sales and customer support, to optimize service delivery. This position offers abundant growth opportunities through training and mentorship, with our commitment to supporting your career advancement. Our company culture fosters innovation and teamwork, where your input is valued. Additionally, we provide a range of modern workplace benefits, including flexible hours and professional development programs to help you advance your skills.