We are looking for dedicated and enthusiastic Call Centre Agents to join our growing team in Durban, KwaZulu-Natal, South Africa. As a key player in our customer service department, you will be part of a dynamic work environment focused on delivering exceptional service to our clients. This full-time position offers a chance to make a significant impact by ensuring customer satisfaction and loyalty through effective communication and problem-solving skills.Key ResponsibilitiesManage incoming calls and customer inquiries, addressing their needs promptly and professionally.Provide accurate information regarding products and services, ensuring clarity and understanding.Resolve customer complaints in a timely manner, aiming for first-call resolution.Document customer interactions and outcomes clearly for future reference.Collaborate with team members to enhance service levels and customer satisfaction.Participate in regular training and development sessions to improve skills and knowledge.Meet performance metrics related to call volume, customer satisfaction scores, and resolution times.Required and Preferred QualificationsHigh School Diploma or equivalent.Proven communication skills, both verbal and written.Experience in customer service or a related field is a plus.Strong problem-solving abilities and a customer-focused mindset.Familiarity with call center software and basic computer skills.Able to work flexible hours as needed.Previous experience in a call center is an advantage, but not mandatory.As a Call Centre Agent, you will be part of a cohesive team that values collaboration and mutual respect. You will report to the Call Centre Supervisor, who will guide and support your professional growth. There will be opportunities for cross-functional collaboration with other departments, enhancing your overall exposure and expertise within the company.We encourage a positive company culture that fosters personal and professional growth. Our modern workplace offers various benefits, including competitive compensation, a supportive team environment, and opportunities for skill development through training programs. Join us to make a difference and advance your career in customer service!