We are seeking a dedicated and skilled Service Technician for Home Appliances to join our dynamic team in Gorakhpur, Uttar Pradesh, India. As a full-time member of our organization, you will play a vital role in providing high-quality service and support to our valued customers. In this position, you will be responsible for the repair, installation, maintenance, and troubleshooting of a wide range of home appliances, ensuring that they function efficiently and effectively. Your work will directly impact customer satisfaction and retention, making this role essential to our company's success. Key Responsibilities Perform routine maintenance and repairs on various home appliances, ensuring they meet performance and safety standards. Respond to service calls and conduct on-site inspections to diagnose issues accurately. Install new appliances, following manufacturer guidelines and ensuring proper functionality. Troubleshoot electrical and mechanical problems and provide effective solutions in a timely manner. Keep detailed records of services performed, including parts used and time spent. Communicate with customers to explain the issues and necessary repairs, providing exceptional customer service. Collaborate with team members and participate in training sessions to enhance technical skills and knowledge. Required and preferred qualifications Technical Certification in a related field. Proven experience in repair, installation, and maintenance of home appliances. Strong troubleshooting skills with a focus on customer satisfaction. Familiarity with relevant tools and equipment used in appliance repair and installation. Excellent communication and interpersonal skills. Minimum of 2 years of experience in a similar role is preferred but not mandatory. The Service Technician will work within small, specialized teams, reporting directly to the Service Manager. This role encourages collaboration and communication among team members as well as cross-departmental work with sales and customer support to enhance the overall customer experience. We offer exciting growth opportunities for our employees through skill enhancement training and professional development initiatives. Our company culture promotes a collegial environment where teamwork is essential. Benefits include a modern workplace setting and competitive compensation, paying ₹20,000 per year, along with various health and wellness programs to support our employees' well-being.