We are seeking a dedicated and dynamic individual for the Back Office and Team Leader position based in Kolkata, West Bengal, India. This full-time role is critical in ensuring that our back-office operations run smoothly and efficiently, enabling our organization to achieve its overall goals. The successful candidate will have the opportunity to lead a team while contributing to process improvements that significantly impact our business.Key ResponsibilitiesOversee daily operations of the back office team, ensuring efficient workflow and adherence to company policies.Lead, mentor, and develop team members, fostering a collaborative work environment.Implement problem-solving strategies to address operational challenges and enhance team performance.Conduct regular team meetings to communicate updates, motivate staff, and gather feedback.Monitor key performance indicators (KPIs) to gauge productivity and identify areas for improvement.Coordinate with other departments to facilitate information flow and resolve cross-functional issues.Prepare reports for upper management outlining team performance, challenges, and action plans.Required and Preferred QualificationsBachelor's Degree in a relevant field.Strong leadership skills with a proven ability to manage and motivate teams.Excellent communication skills, both verbal and written.Proficient problem-solving abilities, with a focus on improving operations.Experience in team management with at least 3 years in a back-office role.Familiarity with relevant software/tools used in back-office operations.Our organization values growth, and we are committed to providing employees with opportunities for professional development and advancement. We foster a positive company culture that encourages open communication, collaboration, and innovation.In our modern workplace, we offer competitive compensation, a stable working environment, and benefits that promote work-life balance. Join us to make a significant impact while enhancing your career in a thriving industry.The team structure consists of dedicated professionals working in a collaborative environment. The Reporting Manager will directly oversee this role, ensuring alignment with organizational goals while encouraging cross-functional collaboration to achieve common objectives.