We are seeking an enthusiastic and driven Telecaller / BPO Executive to join our team in Mumbai, Maharashtra. In this full-time role, you will contribute significantly to our customer service and sales initiatives. As part of a growing organization, you will have the opportunity to impact client satisfaction and sales growth directly while working in a dynamic and supportive team environment.Key ResponsibilitiesEngage with potential customers through outbound calls to inform them about our services and generate interest.Effectively handle customer inquiries and resolve issues in a timely manner to ensure exceptional service.Maintain comprehensive knowledge of products and services to provide accurate information to callers.Achieve daily and monthly sales targets by promoting services and persuading customers to purchase.Document customer interactions and update records promptly in the CRM system.Coordinate with team members to share insights and strategies for improving service delivery.Participate in training sessions to enhance communication and sales techniques.Required and preferred qualificationsEducation: Any GraduateSkills: Excellent communication skills, strong customer service orientation, and persuasive sales tactics.Experience: Prior experience in a BPO or telecalling role is preferred.Familiarity with CRM software and other call management tools is a plus.Ability to work in a fast-paced environment while staying focused on customer needs.In this role, you will be part of a collaborative team structure where you will report directly to the Team Leader and work closely with sales and customer support teams to achieve common goals. Cross-functional collaboration will be crucial as you interact with different departments to ensure customer satisfaction and operational success.We offer a vibrant company culture that promotes teamwork, innovation, and professional growth. As a Telecaller / BPO Executive, you will have opportunities for career advancement and skill development through ongoing training programs. Our modern workplace provides benefits such as flexible working hours, a supportive environment, and recognition programs to celebrate your contributions.Join us to make a meaningful impact while growing your career in a dynamic field!