We are seeking a dedicated Customer Support Executive to join our team in Coimbatore, Tamil Nadu, India. As a full-time member of our organization, you will play a crucial role in enhancing the customer experience by providing professional and friendly support. You will contribute to a positive work environment while directly impacting customer satisfaction and retention.Key ResponsibilitiesRespond promptly to customer inquiries via phone, email, and chat to provide assistance and resolve issues.Maintain a deep understanding of our products and services to effectively guide customers.Document customer interactions accurately in our CRM system for future reference and analysis.Collaborate with team members to escalate complex issues and ensure timely resolution.Provide feedback to management on recurring issues to improve service delivery and product quality.Participate in training sessions to stay updated on product knowledge and customer service best practices.Work toward meeting individual and team performance metrics to enhance customer satisfaction.Required and preferred qualificationsBachelor's Degree in any fieldStrong empathy and communication skills, with an emphasis on customer interactionProficiency in using customer support software and CRM systemsPrevious experience in a customer support role is preferred, but not mandatoryAbility to work in a fast-paced environment and manage multiple tasks simultaneouslyFluency in English and local languages is a plusWe foster a culture of growth and teamwork, offering our employees ample opportunities for professional development and career advancement. Our company embraces an inclusive work environment where every team member's contribution is valued, and we prioritize a modern workplace with flexible benefits to ensure your work-life balance.In our technical environment, you will frequently engage with tools commonly used in the customer support field, ensuring you stay equipped to enhance customer experiences. Our team structure is collaborative, allowing for strong reporting relationships, and promoting cross-functional collaboration with various departments to address customer needs efficiently.