We are looking for a diligent and skilled L2 Support Engineer to join our team in Coimbatore, Tamil Nadu, India. As part of a growing organization, you will play a critical role in providing technical support and ensuring the optimal functioning of our systems. This full-time position offers an opportunity to work in a collaborative environment where your contributions directly impact our customer satisfaction and service reliability.Key ResponsibilitiesDiagnose and resolve technical issues related to Java and SQL databases.Maintain and support system operations by troubleshooting and addressing escalated support tickets.Collaborate with internal teams to improve system performance and enhance user experience.Prepare and document user manuals and technical procedures for team and customer reference.Monitor system performance and reliability, ensuring peak operation.Participate in regular team meetings to discuss project updates, technical issues, and solutions.Contribute to continuous improvement initiatives aimed at optimizing support processes.Required and preferred qualificationsBachelor's Degree in Computer Science or a related field.Proficient in Java and SQL programming languages.Experience supporting software applications or systems in a technical support role.Strong problem-solving skills with a keen attention to detail.Experience with common support tools and ticketing systems.Possession of relevant software or IT certifications is a plus.Previous experience in a similar role is preferred.Join us to advance your career in a dynamic environment while making a significant impact on our customers and services!