Join our dynamic team as a Telecalling Team Leader & Office Assistant in Tiruppur, Tamil Nadu. In this full-time role, you will be an integral part of our growing company, where a collaborative and friendly work environment fosters personal and professional development. As the Telecalling Team Leader, you will have a significant impact on our outreach efforts, leading a dedicated team to enhance customer engagement and satisfaction.Key ResponsibilitiesLead, motivate, and manage the telecalling team, ensuring consistent performance and goal achievement.Oversee daily telecalling operations, including assigning tasks and monitoring team productivity.Conduct training sessions for new team members, focusing on effective communication skills and product knowledge.Track and analyze call metrics to assess team performance and implement improvement strategies.Assist in handling customer inquiries and resolve issues to enhance client satisfaction.Maintain organized records of team activities and performance reports for management review.Collaborate with other departments to align calling efforts with broader company goals.Required and preferred qualificationsBachelor's Degree in any field.Proven leadership experience, particularly in a telecalling or customer service setting.Strong skills in social media management, teamwork, time management, and multitasking.Experience with CRM software and relevant telecalling tools is a plus.Minimum of 2 years of experience in a similar role preferred.Our team consists of enthusiastic individuals who prioritize collaboration and growth. You will report directly to the Operations Manager, ensuring clear communication of goals and performance expectations. Collaboration with cross-functional teams will allow you to enhance strategic initiatives and improve customer outreach.At our company, we believe in nurturing talent and providing growth opportunities. Our culture values teamwork, innovation, and continuous learning. We offer modern workplace benefits, including flexible working hours and a commitment to professional development to help you reach your career aspirations.Join us and become a key contributor to our success while enjoying a supportive and evolving workplace!