Title: Customer Service ExecutiveDescription: We are seeking a dedicated and enthusiastic Customer Service Executive to join our vibrant team in Kolkata, West Bengal. As a full-time role in a growing company, you will play a crucial role in ensuring customer satisfaction and maintaining our commitment to providing exceptional service. In this friendly work environment, your contributions will directly impact our customers and enhance their overall experience with our brand.Key ResponsibilitiesRespond to customer inquiries promptly and professionally through various channels, including phone, email, and chat.Assist customers with product information, order status, and troubleshooting issues.Maintain accurate records of customer interactions and transactions in our CRM system.Identify and escalate complex issues to the appropriate departments while following up to ensure resolution.Provide feedback to management on customer trends and areas for improvement.Engage in team meetings to discuss performance goals and share best practices.Participate in training sessions to stay updated on product offerings and customer service techniques.Required and Preferred QualificationsHigh School Diploma or equivalent education.Excellent communication skills, both verbal and written, with a friendly tone.Previous experience in a customer service role is preferred but not mandatory.Proficiency in using customer service software and Microsoft Office Suite.Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.Commitment to providing outstanding service and a willingness to learn.At our company, we value growth and development. You will have opportunities to advance within the organization as you gain experience and expertise. Our culture emphasizes teamwork, inclusivity, and a shared passion for excellence in customer service. We offer modern workplace benefits, including flexible working arrangements and professional development programs to support your career advancement.As part of our customer service team, you will utilize common tools such as CRM systems to manage customer interactions effectively. You will collaborate across various departments to ensure seamless service delivery and report directly to the Customer Service Manager. This role offers a dynamic environment where you can thrive and make a meaningful impact on our customer experience.To apply, please submit your application in CazVid.