We are seeking a dedicated Telecaller/Team Leader/Team Manager to join our dynamic team in Tiruppur, Tamil Nadu. Our company is committed to providing excellent service in the telecommunication industry, and this role is essential for driving our success. You will work in a collaborative environment, leading a team to achieve operational excellence and significantly impacting our customer engagement strategies. Key Responsibilities Conduct regular team meetings to discuss performance and strategies for improvement. Oversee the telecalling operations, ensuring high-quality service standards are maintained. Track team performance metrics and provide actionable insights for ongoing training and development. Facilitate communication between telecallers and management, addressing any team concerns promptly. Implement team-building initiatives to foster a collaborative and motivated work environment. Develop and execute customer outreach strategies to boost engagement and conversion rates. Monitor compliance with company policies and procedures while ensuring a positive team culture. Required and preferred qualifications Any Graduate Strong communication skills and a proven ability to manage and lead teams. Experience in a supervisory or management role within a telecalling or customer service environment. Proficient in CRM software and Microsoft Office Suite. 3+ years of experience in telecalling, with at least 1 year in a leadership role. This position operates in a structured team environment where collaboration is key. You will work closely with other team leaders and various departments to share insights and strategies that drive performance. The reporting relationship will involve direct reporting to the Operations Manager, ensuring alignment with company goals and objectives. You will also collaborate with marketing and sales teams to enhance our outreach efforts and increase customer satisfaction. We believe in investing in our team members' growth. Here are some benefits you can expect: Opportunities for professional development and career advancement. A culture that values teamwork, communication, and innovation. Modern workplace benefits, including flexible working hours and a supportive work environment. Access to training programs and workshops to enhance your skills. If you're a motivated individual with a passion for leading teams and delivering exceptional customer service, we invite you to apply for this exciting opportunity!